How Customer Data Platforms Changed Marketing in 2025
What customer data platforms did differently in 2025: feeding AI agents, powering retail media targeting and replacing patchwork spreadsheets.
The Archive
What customer data platforms did differently in 2025: feeding AI agents, powering retail media targeting and replacing patchwork spreadsheets.
More than half of Google searches now end without a click. Here's what zero-click search is, where the traffic went and how to stay visible in AI Overviews.
AI marketing automation shifts decisions from a rule someone wrote to a model that decides who to reach and when. Here's what works and how to adopt it safely.
First-party data is what customers give you directly, and it keeps getting more valuable as tracking disappears. Here's how it flows to a usable view.
AI-generated ad creative tools are standard on major retail platforms, Walmart's connected-TV inventory is coming online and clean rooms are going mainstream.
A snapshot of AI personalization in 2025: agentic tools handling real-time decisions, tighter regulation and growing consumer wariness of over-targeting.
AI Overviews expanded, Google launched a conversational AI Mode, chatbots started browsing the live web and publishers began cutting licensing deals this year.
AEO did not appear out of nowhere in the ChatGPT era. It grew from a decade of featured snippets, voice search and zero-click search, and recently got a name.
An AI agent doesn't just draft a post when asked, it can plan, use software and act with autonomy toward a goal. Here's what that means in practice.
Why coordinating channels with AI shows up directly in retention and revenue, not just experience scores and where most omnichannel efforts break down.
Why conversion optimization became more important in 2025 as AI-generated search answers cut into organic click-through, and what teams changed in response.
Marketing analytics is supposed to answer which half of the budget is wasted. Most dashboards never do. Here's how to build measurement tied to real decisions.
McKinsey has found that most consumers expect personalized interactions and get frustrated without them. Here's where AI personalization revenue comes from.
2025 was the year sustainability marketing got quieter, as regulators cracked down on vague claims and brands learned to say less but prove more.
How customer data platforms grew from a niche marketing tech category into standard infrastructure, from the term's 2013 origin to today's market.
An operational playbook for short-form video in 2025: hook mechanics, the signals that drive distribution and how to keep producing through TikTok uncertainty.
A year-in-review of 2025, when Google's AI Mode and AI Overviews pushed zero-click search past a tipping point, forcing a focus on citations, not rankings.
A look back at how AI features quietly became default inside marketing automation platforms in 2025, from predictive send times to automated segment discovery.
Twelve short-form video tactics for 2025, a year that opened with TikTok briefly going dark in the US and closed with AI-generated video flooding every feed.
The line between a defensible environmental claim and a greenwashing headline comes down to specificity and evidence. Here's how to stay on the right side.
Knowing first-party data matters isn't the hard part. Operationalizing it week by week is. Here's the playbook for running on it, not just collecting it.
How retail media matured in 2025: off-site expansion, AI-driven ad creative and the push for standardized measurement across a crowded field of networks.
Knowing AI answers matter isn't a process for winning citations. Here's the weekly workflow, roles, tools and cadence to run GEO as an ongoing operation.
People increasingly want an answer, not ten blue links, and voice assistants and AI chat deliver one directly. Here's what Answer Engine Optimization means.
A year-in-review look at how AI agents moved from chatbot novelty to real marketing workflows in 2025, and what teams learned from putting them to work.